Corporate training courses
We are able to provide individually tailored training events for individuals and organisations. Previous and current clients include various Primary Care Trusts, individual GP practices and the Eden Project.
Our workshops are all built on the latest developments in psychology and cognitive-behavioural approaches. Our aim is to give structured feet-on-the-ground presentations that provide a practical approach to a variety of subjects.
Anger control
These workshops offer a structured approach and provide essential information about skills in managing anger in the workplace and learning alternative coping strategies.
Stress management for employers and employees
Stress is now held to be the leading reason for sickness absence and seems to be an increasing fact of life. Some of our workshops deal with the employer’s responsibilities and strategies for assessing and analysing stress factors. They also provide solutions to creating policies and strategies to deal with stress. We also provide workshops that are geared towards giving employees a comprehensive yet simple structured approach to managing their own stress levels.
Dealing with difficult customer situations
A popular course giving the essential skills for dealing with most types of difficult or hostile customer situations. Most of the skills covered are geared towards the early stages of the encounter in order to minimise the probability that the situation will escalate out of control. We also cover incidents that have escalated and give the worker a range of options to defuse the situation and to work towards providing a satisfactory resolution.
Managing change
This workshop gives employees the knowledge and tools to deal with change in the organisation.
To find out more, please contact us to request details by email.