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Therapy Service Recommended to Friends and Family

Questionnaire Results

A huge 98% of patients have said that they are likely to recommend Outlook South West’s therapy service to friends or family members.

A new question added to Outlook’s patient experience questionnaires has revealed that 83% of patients said they were ‘Extremely likely’ to recommend the service to friends and family if they needed similar treatment. A further 15% said they would be ‘likely’ to recommend it.

Adam McPherson, communications officer for Outlook South West said: “Although the friends and family question has only been added to our questionnaires since September last year, the feedback has still come from over 800 patients who completed the forms. For so many patients to feel confident in recommending us to loved ones or friends, it’s testament to the good work of our clinical and administrative staff.”

For more information about NHS-funded talking therapy, call Outlook South West on (01208) 871905.