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Patient Involvement

As an organisation, it is important for us to listen to feedback on our services from both our service users and staff and make changes based on this. You will see that below we have a few ways in which we try to do this. We get feedback from our Patient Experience Questionnaires (PEQs), from our Patient Engagement Group, and from other sources including our social media accounts. 



The 'You said / We did' table below shows just a few examples of where we have made changes based on your feedback:

You said

We did

I have a disability and your office was not easily accessible

We are currently reviewing our facilities and making sure we provide information about access for all locality bases on our website. We have also reviewed our assessment procedures so that we ask all new patients about access. If anyone has any worries or queries please contact us.

I wanted an out of office hours appointment but I have had a long wait for this

We have reviewed our procedures so that we can be more pro-actively managing the waiting, so that we contact patients should a short notice cancellation arise.

It was not very clear what I could expect of treatment

We are going to make a series of short videos to go on our website. These will give a much better idea of what patients might expect from a first appointment or treatment.

Because I work shifts it was not possible for me to commit to a regular appointment.
My work involves a lot of travel, and I don’t always know if I am even in Cornwall. Is there another way I could access therapy.

Whatever your situation you do not have to attend face to face appointments. For your convenience we can provide therapy via the telephone or webcam. We are also exploring other new technologies that might help us provide therapy in a more flexible way.